Contact Us

Track your order

Enter your order number and the phone number you used at checkout.

Have an account? See all your orders

Before You Contact Us

For faster assistance, please include your Order ID if your query is related to an existing order.

For product-related issues, you may also provide:

Product name
Order ID
Description of the issue
Photos/videos of the product, if applicable

This will help our support team resolve your concern more efficiently.

Send Us a Message

Tell us how we can help. Mobile number is required for every query so our team can reach you quickly.

Full Name *

Email Address *

Mobile Number *

Format: country code + 10-digit number, e.g. +91 9876543210

Reason for Contact *

Order ID

Optional — add if this relates to an order

Subject *

Message *

0 / 1000 words

Attachment

Upload a document if it helps us understand your query (PDF, DOC, PPT · max 5MB).

Get in Touch ▾

Customer Support

support@shopkado.com

Returns & Refunds

returns@shopkado.com

Business Enquiries

business@shopkado.com

Phone / WhatsApp

+91 9972880498

Support Hours

Mon - Sat, 10:00 AM - 6:00 PM IST

Order & Customer Support

Order Status

Need help tracking your order or checking its current status? Keep your Order ID handy when contacting us.

Shipping & Delivery

Questions about shipping timelines, tracking information, delayed deliveries or delivery addresses? Our support team can assist.

Cancellation

Cancellation requests depend on the current processing and shipping status of your order. Contact us as soon as possible.

Damaged / Incorrect Product

If you receive a damaged, defective or incorrect product, contact us with your Order ID and clear photographs of the product and packaging.

Business & Partnership Enquiries

Interested in working with ShopKado?

For brand partnerships, seller/vendor enquiries, supplier partnerships, product sourcing, corporate enquiries, marketing collaborations or affiliate opportunities, please contact our business team.

Brand PartnershipsSeller / Vendor EnquiriesSupplier PartnershipsProduct SourcingCorporate EnquiriesMarketing CollaborationsAffiliate Opportunities

business@shopkado.com

Frequently Asked Questions

Where can I check my order status?

You can check your order status from your ShopKado account or use the tracking information provided after your order has been shipped.

How can I cancel my order?

Cancellation depends on the current processing or shipping status of your order. Contact our support team as soon as possible with your Order ID.

How can I request a return?

Please refer to our Return & Refund Policy for eligibility, timelines and the return process.

When will I receive my refund?

Refund timelines can vary depending on the payment method and your bank or payment provider. Our team will provide the applicable refund status and details.

What should I do if I receive a damaged product?

Contact us as soon as possible with your Order ID and clear photographs of the product and packaging. Our team will review the issue and guide you through the next steps.

How can I contact ShopKado customer support?

You can contact the ShopKado support team through the contact form, email or phone/WhatsApp using the contact details provided on this page.