Overview
Our refund and returns policy lasts 7 days from the date of delivery. If 7 days have passed since your item was delivered, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original tags and packaging intact.
Several types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods, and innerwear products
- Hazardous materials, or flammable liquids or gases
- Gift cards and downloadable software products
- Some health and personal care items
- Any other item specifically marked as non-returnable on the product page
To complete your return, we require a receipt or proof of purchase (your Order ID is sufficient). Please do not send your purchase back directly to the manufacturer or supplier.
Partial refunds only may be granted in the following situations:
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds
Once your returned product is received and inspected, ShopKado will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 7-10 business days through your original payment method, or any other method deemed appropriate by ShopKado.
Shipping charges, platform fees, payment gateway charges, or return charges may be deducted or charged wherever applicable, depending on the weight/size/volume of the product.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your card issuer or bank, as it may take some time before a refund is officially posted. If you’ve done this and still have not received your refund, please contact us at returns@shopkado.com.
Exchanges
We only replace items if they are defective or damaged on arrival. If you need to exchange an item for the same product, email us at returns@shopkado.com within 7 days of delivery.
Shipping Returns
To return your product, please fill out the Contact Us form and upload a photo of the product along with your Order ID. Do not ship return items on your own — products approved for return must be handed over only to the logistics partner arranged by ShopKado.
Depending on your location, the time it takes for your replacement or refund to be processed may vary.
Need Help?
Contact us at returns@shopkado.com or call/WhatsApp +91 9972880498 for any questions about returns and refunds.